About Webshops

For an easy way to kit your team or society out why not set up a webshop? We collect the individual orders, customer details and payments to save you time and hassle. A webshop is a fantastic cost and time effective solution and there is no financial risk for our clients as they do not hold stock, all transactions go through Tylers.

Some information about setting up a webshop

  • We will need a good quality pdf of jpg of your logo to set this up on the system (there will be a small one-off charge to set this up and the charge varies-price available upon request)
  • There will be a small one-off charge for a webshop to be created which will be negotiated and confirmed before the work commences.
  • We offer various different methods for your customers to receive their goods; our standard delivery by courier or collection from our Welwyn Garden City warehouse. We can offer other methods such as a bulk delivery to a central point (this will be free to the customer but you as a business may incur a charge for this). This can be discussed before the webshop is set up.
  • You may be offered recommendations on products unless you have specific products/brands in mind. You can review sizing, materials and colours through samples; we do ask these samples to be returned. If you want to keep the samples, a charge will be added to your account.
  • Once you are happy with products, logos, placements, colours etc and have paid the set up charge we will create your webshop for you. Once the webshop is up and running we can promote this on our social media as well as inform you so you can let your customers/members aware.
  • We can discuss the best options based on what sport or method of use the garments are required for. The choice of colourways plays a significant role in the decision making process for some customers.

How a webshop works

  • Your customers go to your webshop, they select the items they want and complete checkout. We then pick the orders, embroider the items and dispatch to their chosen address. We contact the customer for any queries related to their order, and they contact us directly.
  • All orders are treated as separate orders, the item is picked plain (or ordered in from the supplier) then sent down to be embroidered and/or printed. Each item is embroidered/printed to order, we do not hold already made stock unless an agreement has been made and a contract signed between Tylers and the client.
  • We work to two cut-off dates in the month (the 1st and 15th of every month) and orders are dispatched within 10 working days of those cut-off dates. Working days are Monday-Friday and do not include Bank holidays.
  • If you want your customers/members to have kit for a specific date we can work with you to create a cut-off date separate to the standard online date. This also works well if you have a bespoke kit that needs a minimum amount ordered and/or takes longer than standard to arrive.
  • Once the goods have been dispatched it is generally a 24hour service. If the goods are dispatched Monday-Thursday the customer will receive them the following day before 4pm. If the goods are dispatched on a Friday, the customer will receive them the following Monday before 4pm.
  • The customer will always receive notification about their order, they will receive an email from our couriers the day it is dispatched and a text message on the day of delivery if a mobile number has been provided. If they have opted for collection, they will be called and/or emailed to let them know.

It has never been easier to set up a webshop, simply contact us through our contact us page.

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IMPORTANT NOTICE

PLEASE NOTE ! We do not exchange or refund items which have been personalised or initialled if they do not fit due to the wrong size being ordered .If you are in any doubt over the size of product you need to order please contact the office and we can either send garments out to try on for size , or measure garments .

This applies to ALL items with a personalised customer name or Initials .

This applies to ALL SPORTS WEBSHOPS .If you are unsure which webshops this rule applies to ring the office and check.

We will exchange items for St Columbus College , Kimpton Primary School , Rowans Primary School , Swallowdell Primary School, Ibstock School , Kings College School and any other school which does not require the kit to be initialled or personalised