About Us Tylers Sportswear are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@tylers-sportswear.co.uk

SHOPPING; Making a purchase could not be easier. Just browse our website using the Navigation tabs on each page. When you have found a product that you wish to order, select your size from the drop down list and add it to your shopping basket by clicking the "Add to basket" button.

SPORT WEBSHOPS; All orders placed on the SPORT WEBSHOPS are bespoke items once they have been embroidered with a Club badge , initials or a name - therefore they are non returnable .Tylers will only refund items which have been sent in error by ourselves.

We do not hold stock of embroidered items all the stock is plain and we only embroider the items which are placed from orders which come through the website .

If you are unsure of sizing please call the Tylers office where we will be happy to help. We can send out plain samples which you can then try on to help with your ordering. We will charge a carriage fee for this service

PURCHASING & PAYMENT; Once you have completed your basket, proceed to the checkout by clicking the "Checkout" button at the top of your page. You will then be asked for a few details that we need to complete your order request.

We accept all major credit & debit cards for payment. You may send your credit card information via phone, fax, mail or over the Internet.

You will receive an order confirmation by email this will contain your unique order number, please quote your order number in all communications.

If you are shopping from outside the U.K. for example North America, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

BACK ORDERS; If your item is not in stock, we will place on back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

SHIPPING & HANDLING; For products to be delivered within the United Kingdom we will ship either by first class post or delivery by carrier.

DELIVERY; Goods are not dispatched until full payment has been received. We aim to dispatch all embroidered or printed SPORT WEBSHOP orders within 10 working days from the close date displayed on the left hand side of the Tylers Sportswear website. SCHOOL WEBSHOP DELIVERIES will be despatched within a few days as long as the garments are in stock .Non branded stock ( no embroidery/print or initials) items to be dispatched within 3 working days. Where delivery cut-off dates have been agreed with your club, school or college delivery lead times will be clearly shown on the relevant webshop page.

Delivery charges as follows:

£0- £49.99 = £4.99 £50-£75 = £5.99 £75+ = Free

Standard delivery is by Royal Mail First Class to anywhere in mainland UK, for delivery outside mainland UK price available on application.

Please allow up to 28 Days for delivery to non-UK addresses.

RETURNED ITEMS ; All of our unbranded products( no embroidery/print or initials) come with a 14 day no quibble guarantee providing that they are returned unused, in original packaging and in a resalable condition. We will only replace or refund embroidered or printed items if we have sent out incorrect goods or there is a fault with the garment

REPLACEMENT GARMENTS; Where replacement garments are required due to incorrect choice of sizes postage costs for replacements may be charged to the customer.

TAX CHARGES; For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and we will deduct the VAT for you before we send out your order.

CREDIT CARD SECURITY; Our shopping cart use an SSL certificate with "High-grade encryption (AES-256 256 bit). All details are held in the strictest confidence. We will process your order in the best possible way and once an order is complete, your payment details are shredded. We know of no documented cases of credit card fraud using our shopping system over the Internet.

Contacting Us P Tyler Associates ltd 6, Woodfield Road, Welwyn Garden City Hertfordshire, United Kingdom AL7 1JQ Telephone: +44 (0) 1707 396900 Fax: +44 (0) 1707 396500 Email sales@tylers1992.co.uk Web: www.tylers-sportswear.co.uk



PLEASE NOTE ! We do not exchange or refund items which have been personalised or initialled if they do not fit due to the wrong size being ordered .If you are in any doubt over the size of product you need to order please contact the office and we can either send garments out to try on for size , or measure garments .

This applies to ALL items with a personalised customer name or Initials .

This applies to ALL SPORTS WEBSHOPS .If you are unsure which webshops this rule applies to ring the office and check.

We will exchange items for St Columbus College , Kimpton Primary School , Rowans Primary School , Swallowdell Primary School, Ibstock School , Kings College School and any other school which does not require the kit to be initialled or personalised