It is the customers responsibilty when placing a order online or through any other forms of ordering ie through the office .To make sure you give Tylers the correct address .An address where their is either a person to sign for the delivery or a safe place for the courier to put your parcel.
Royal Mail or Parcel Force will contact the customer by either email or text to let the customer know to expect delivery .If you DO NOT at this point advise the courier to either;
- change the delivery date
- advise of a safe place
- leave with a neighbour
The courier will leave the parcel in what they deem the safest place if their is no one at home to sign for the delivery .
If the delivery is then deemed to be lost by the customer but the courier by proof of photo can prove the delivery was left in the safest place, as this is no fault of Tylers and the courier has followed instructions we will not refund the delivery.
My parcel is showing as delivered but I haven’t signed for it
Please check with neighbours and in any safe places that the courier may have left your parcel if you were out at the time of delivery. If a calling card has been left, please follow the instructions on the calling card to retrieve your parcel. If you are unable to locate your parcel, please contact our customer services team who will be happy to help.
